● CLAIMS
Something happened? Here's exactly what to do
Two numbers, one checklist, no run-around. Report it as soon as it's safe to; early reporting genuinely affects the outcome.
Report a motor claim
For all motor insurance claims: car, van, taxi, motorbike and fleet.
Report a liability claim
For public liability, employers' liability and professional indemnity claims.
What to have ready
- Your policy number
- Date, time and location of the incident
- What happened, in your own words
- Names and contact details of any other parties involved
- Registration numbers of any vehicles involved
- Details of any witnesses
- Photos of the damage, if you have them
- A crime reference number, if the police were involved
What happens next
Report. Call the relevant number above with the details; your claim is logged immediately.
Assessment. Your insurer assesses the claim and may appoint an engineer to inspect the damage.
Repair or settlement. Your vehicle is repaired at an approved garage, or you receive a settlement.
Updates. We keep you informed throughout, so you always know where things stand.